Answers that match our policies and our checkout — nothing padded.
Payment
How can I pay?
UPI or Cash on Delivery. No cards, net banking or wallets.
Is there a Cash on Delivery fee?
No. COD is available for eligible orders and PIN codes at no extra charge.
Can I get a GST tax invoice?
No. We are a small online retailer currently below the applicable GST registration threshold, so the business is not registered for GST, GST is not charged separately, no tax is added at checkout, and we cannot issue a GST tax invoice bearing a GSTIN. An order invoice travels with the parcel; it is not a GST tax invoice.
Delivery
What does delivery cost?
Free above ₹999; a flat ₹59 below that. Delivery charges are shown before checkout is completed.
How long does an order take?
Handling 1–2 business days, then 2–4 business days to metro cities and 4–8 to the rest of India — 3–6 and 5–10 days in total. These are estimates.
Where do orders ship from?
Thane, Maharashtra. We ship across India and not outside it.
Can I collect my order in person?
No. We are an online-only retailer and do not operate a customer-facing showroom.
Products
Do you sell watches?
No. This shop sells watch accessories — straps, keepers, boxes and cases. Watches shown in photographs are not included.
How do I find my strap size?
Measure the gap between the lugs of your watch in millimetres. That figure — 18, 20, 22 mm and so on — is the strap size to order.
Are quick-release pins included?
Where a strap is described as quick release, the spring bars with release levers are fitted to the strap. Standard straps come with plain spring bars.
Will a strap fit my watch brand?
We do not claim brand compatibility. If the lug width matches and your watch takes a standard spring bar, a standard strap fits.
Returns
How long do I have to return something?
Contact us within 10 days of delivery. The item does not need to reach us within those days.
Something arrived broken.
Contact us within 48 hours with photographs of the parcel and its contents; an unboxing video is strongly recommended. We arrange a replacement or refund where applicable.
Who pays return postage?
The customer pays for a change of mind. We cover it when the item is damaged, wrong or incomplete due to our error.
Contact
[email protected] · +91 88503 94330 · Customer service: 10:00 AM – 8:00 PM IST, daily except Sunday