These terms apply to regalwatchshop.shop and to every order placed with Regal Watch Shop.

1. Who we are

Regal Watch Shop is an online retailer selling watch straps, watch storage and smartwatch accessories. We are an online-only retailer and do not operate a customer-facing showroom. Business & order fulfilment address: Ground Floor, C/603, G/08, Gladys Alwares Rd, Lok Puram, Bhavani Nagar, Thane, Maharashtra 400610, India.

2. Product information

Product pages describe material, lug width or slot count and pack contents from the information available to us. Leather grain and dye tone vary piece to piece, and colour on a screen is never exact. Watches shown in photographs are not included, and we are not an authorised dealer for any watch brand.

3. Orders

Placing an order is an offer to buy. We may decline an order that is out of stock, obviously mispriced, or bound for a PIN code our couriers do not serve, and we refund it in full.

4. Prices, payment and tax

Prices are in Indian Rupees and may change without affecting orders already confirmed. Payment is by UPI or Cash on Delivery. Applicable delivery charges are shown before checkout is completed. We are a small online retailer currently below the applicable GST registration threshold, so the business is not registered for GST, GST is not charged separately, no tax is added at checkout, and we cannot issue a GST tax invoice bearing a GSTIN.

5. Delivery, returns and cancellation

Governed by the Shipping, Return & Refund and Cancellation policies, which form part of these terms. Delivery windows are estimates.

6. Safe use

Fit straps with the watch face down on a soft cloth so the case is not scratched, and press spring bars fully home before wearing the watch. Water resistance belongs to the watch, not to the strap — a water-resistant strap does not make a watch safe to swim in.

7. Using this site

Please do not copy our photographs or page text for another store, interfere with the site, or place fraudulent orders.

8. Liability

Nothing in these terms limits any consumer rights that cannot lawfully be excluded under applicable Indian law. Where permitted by law, our liability for a product-related claim is limited to the amount paid for the affected product. We provide no additional warranty through our store.

9. Governing law

These terms are governed by the laws of India. Subject to mandatory consumer rights and applicable jurisdiction rules, courts in Thane, Maharashtra will have jurisdiction.

10. Contact

[email protected] · +91 88503 94330 · Customer service: 10:00 AM – 8:00 PM IST, daily except Sunday